The result –IT Services that are aligned with the needs of the business, improved service quality and increased return on investment.

* Track & Manage Incidents, Problems, Service

* Requests, and Change Requests

* Automate Ticket Routing and Escalations

* Based on SLA Goals

* Leverage Key Metrics for SLA Measurement

* Fine Grained Control of Service Desk Access

* Searchable Integrated Knowledge Base and Known Error database

* ITIL Made Easy – Best Practices Built-in

* Seamlessly Leverage Data

SOS provides a comprehensive and integrated help desk and ticketing system that helps us easily manage user’s expectations by providing IT support personnel with the tools they need to track and resolve issues quickly. Users and support personnel can now interact in real time to report, diagnose and resolve issues without ever having to physically visit the desktop.

The SOS Service Desk Solution provides a comprehensive and flexible web-based helpdesk environment. Think of it as your Hub of Knowledge where your predefined IT processes flow through a central repository creating a fully automated service desk strategy.

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